Items where Author is "Laing, A."

Tran, M.Q. and Minocha, S. and Roberts, D. and Laing, A. and Langdridge, D. and NCR, Microsoft Research; (2011) Design guidelines for B2C E-commerce in virtual worlds. In: BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 :. BCS Learning and Development Limited, Swindon, pp. 441-442.

Tran, M.Q. and Minocha, S. and Roberts, D. and Laing, A. and Langdridge, D. and NCR, Microsoft Research; (2011) Investigating affordances of virtual worlds for real world B2C E-commerce. In: BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 :. BCS Learning and Development Limited, Swindon, pp. 520-525.

Laing, A. and Keeling, D. and Newholm, T. (2011) Virtual communities come of age : Parallel service, value, and propositions offered in communal online space. Journal of Marketing Management, 27 (3-4). pp. 291-315. ISSN 0267-257X

Tran, M.Q. and Minocha, S. and Roberts, D. and Laing, A. and Langdridge, D. (2011) A means-end analysis of consumers' perceptions of virtual world affordances for e-commerce. In: Human-Computer Interaction – INTERACT 2011. INTERACT 2011 :. Lecture Notes in Computer Science . Springer, Lisbon, pp. 362-379. ISBN 9783642237737

Dalziel, N. and Harris, F. and Laing, A. (2011) A multidimensional typology of customer relationships : From faltering to affective. International Journal of Bank Marketing, 29 (5). pp. 398-432. ISSN 0265-2323

Laing, A. and Newholm, T. and Hogg, G. (2010) Space for change or changing spaces : Exploiting virtual spaces of consumption. In: Consuming Space : Placing Consumption in Perspective. Ashgate Publishing Ltd., London, pp. 257-275. ISBN 9780754672296

Laing, A. and Newholm, T. and Hogg, G. (2009) Contradictory spaces : Negotiating virtual spaces of consumption. Journal of Service Management, 20 (2). pp. 227-245. ISSN 1757-5818

Laing, A. and Hogg, G. and Newholm, T. and Keeling, D. (2009) Differentiating consumers in professional services : Information empowerment and the emergence of the fragmented consumer. In: The Consumer in Public Services : Choice, Values and Difference. Policy Press, Bristol, pp. 77-98. ISBN 9781847421807

Mekonnen, A. and Harris, F. and Laing, A. (2008) Linking products to a cause or affinity group : Does this really make them more attractive to consumers? European Journal of Marketing, 42 (1-2). pp. 135-153. ISSN 0309-0566

van Dijk, G. and Minocha, S. and Laing, A. (2007) Consumers, channels and communication : Online and offline communication in service consumption. Interacting with Computers, 19 (1). pp. 7-19. ISSN 0953-5438

Newholm, T. and Laing, A. and Hogg, G. (2006) Assumed empowerment : Consuming professional services in the knowledge economy. European Journal of Marketing, 40 (9-10). pp. 994-1012. ISSN 0309-0566

Van Dijk, G. and Minocha, S. and Laing, A. (2006) Multi-channel consumer behavior : Online and offline travel preparations. In: CHI EA '06 CHI '06 Extended Abstracts on Human Factors in Computing Systems :. ACM, New York, pp. 1457-1462. ISBN 1595932984

Laing, A. and Hogg, G. and Winkelman, D. (2005) The impact of the internet on professional relationships : The case of health care. Service Industries Journal, 25 (5). pp. 675-687. ISSN 0264-2069

Laing, A. and Hogg, G. and Winkelman, D. (2004) Healthcare and the information revolution : Re-configuring the healthcare service encounter. Health Services Management Research, 17 (3). pp. 188-199. ISSN 0951-4848

Laing, A. (2003) Marketing in the public sector : Towards a typology of public services. Marketing Theory, 3 (4). pp. 427-445. ISSN 1470-5931

Hogg, G. and Laing, A. and Winkelman, D. (2003) The professional service encounter in the age of the Internet : An exploratory study. Journal of Financial Services Marketing, 17 (5). pp. 476-494. ISSN 1363-0539

Laing, A. and Hogg, G. (2002) Political exhortation, patient expectation and professional execution : Perspectives on the consumerization of health care. British Journal of Management, 13 (2). pp. 173-188. ISSN 1045-3172

Laing, A. and Cotton, S. (1997) Patterns of inter-organizational purchasing : Evolution of consortia-based purchasing amongst GP fundholders. European Journal of Purchasing and Supply Management, 3 (2). pp. 83-91. ISSN 0969-7012

Laing, A. and Marnoch, G. and McKee, L. and Joshi, R. and Reid, J. (1997) Administration to innovation : the evolving management challenge in primary care. Journal of Management in Medicine, 11 (2). pp. 71-87. ISSN 0268-9235

Laing, A. and Cotton, S. (1997) Partnerships in purchasing : Development of consortium-based purchasing among GP fundholders. Health Services Management Research, 10 (4). pp. 245-254. ISSN 0951-4848

Galbraith, A. and Laing, A. (1996) Marketing. Kwik off the mark. Health Service Journal, 106 (5494). p. 35. ISSN 0952-2271

Laing, A. and Cotton, S. (1995) Towards an understanding of health care purchasing : The purchasing behaviour of general practice fundholders. Journal of Marketing Management, 11 (6). pp. 583-600. ISSN 0267-257X

Laing, A. (1995) The marketing of financial services to independent distributors. Journal of Financial Services Marketing, 9 (4). pp. 6-18. ISSN 1363-0539