The impact of the internet on professional relationships:The case of health care

Laing, A. and Hogg, G. and Winkelman, D. (2005) The impact of the internet on professional relationships:The case of health care. Service Industries Journal, 25 (5). pp. 675-687. ISSN 0264-2069

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Abstract

This paper considers the impact of the internet on professional services, specifically healthcare services which have been characterised as asymmetrical in information and power distribution. For complex professional services the internet is primarily an information resource offering perceived parity with professionals. Based on interviews with healthcare professionals and website managers, this paper considers how professionals perceive the internet to be changing patterns of Professional-consumer interaction and the nature of professional-consumer relationships. Manifest at service encounter level and health policy level, professionals perceived the evolving parameters of the consumer role to be generating a requirement for a fundamental revision of models of service delivery and professional roles. © 2005 Taylor & Francis Group Ltd.

Item Type:
Journal Article
Journal or Publication Title:
Service Industries Journal
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1400/1405
Subjects:
ID Code:
89821
Deposited By:
Deposited On:
23 Jan 2018 10:56
Refereed?:
Yes
Published?:
Published
Last Modified:
11 Mar 2020 06:25