Differentiating consumers in professional services:Information empowerment and the emergence of the fragmented consumer

Laing, A. and Hogg, G. and Newholm, T. and Keeling, D. (2009) Differentiating consumers in professional services:Information empowerment and the emergence of the fragmented consumer. In: The Consumer in Public Services. Policy Press, Bristol, pp. 77-98. ISBN 9781847421807

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Item Type:
Contribution in Book/Report/Proceedings
ID Code:
89814
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Deposited On:
23 Jan 2018 11:32
Refereed?:
No
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Published
Last Modified:
06 May 2020 08:37