Items where Author is "Marwa, S"

Marwa, S and Rand, G K and Keoy, K H and Koh, S C L (2009) Sustaining service excellence in the insurance industry: a Kenyan perspective. International Journal of Value Chain Management, 3 (3). pp. 288-301. ISSN 1741-5365

Tsoukatos, E and Marwa, S and Rand, G K (2004) Diagnosis and improvement of service quality in the insurance industries of Greece and Kenya. Working Paper. The Department of Management Science, Lancaster University.

Tsoukatos, E and Marwa, S and Rand, G K (2004) Quality improvement in the Greek and Kenyan insurance industries. Archives of Economic History, 16 (2). pp. 93-115. ISSN 1108-7005