Sustaining service excellence in the insurance industry: a Kenyan perspective

Marwa, S and Rand, G K and Keoy, K H and Koh, S C L (2009) Sustaining service excellence in the insurance industry: a Kenyan perspective. International Journal of Value Chain Management, 3 (3). pp. 288-301. ISSN 1741-5365

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Item Type:
Journal Article
Journal or Publication Title:
International Journal of Value Chain Management
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1700/1706
Subjects:
ID Code:
45459
Deposited By:
Deposited On:
11 Jul 2011 18:32
Refereed?:
Yes
Published?:
Published
Last Modified:
01 Jan 2020 07:32