Items where Author is "Keeling, D."

Journal Article

Laing, A. and Keeling, D. and Newholm, T. (2011) Virtual communities come of age : Parallel service, value, and propositions offered in communal online space. Journal of Marketing Management, 27 (3-4). pp. 291-315. ISSN 0267-257X

Contribution in Book/Report/Proceedings

Laing, A. and Hogg, G. and Newholm, T. and Keeling, D. (2009) Differentiating consumers in professional services : Information empowerment and the emergence of the fragmented consumer. In: The Consumer in Public Services : Choice, Values and Difference. Policy Press, Bristol, pp. 77-98. ISBN 9781847421807