Items where Author is "James, Terry"

James, Terry and Glazebrook, Kevin and Lin, Kyle (2016) Control of multiclass queueing systems with abandonments and adversarial customers. PhD thesis, Lancaster University.

James, Terry and Glazebrook, Kevin and Lin, Kyle (2016) Developing effective service policies for multiclass queues with abandonment : asymptotic optimality and approximate policy improvement. INFORMS Journal on Computing, 28 (2). pp. 251-264. ISSN 1091-9856