Items where Author is "Alferoff, Catrina"

Alferoff, Catrina and Knights, David (2017) Quality time and the 'beautiful call'. In: Re-organising Service Work : Call Centres in Germany and Britain. Routledge, pp. 183-203. ISBN 9781138718418

Alferoff, Catrina and Knights, David (2009) Making and mending your nets : managing relevance, participation and uncertainty in academic-practitioner knowledge networks. British Journal of Management, 20 (1). pp. 125-142. ISSN 1045-3172

Knights, David and Alferoff, Catrina and Starkey, Ken and Tiratsoo, Nick (2008) Bridging the academic-practitioner divide : A case study analysis of business school collaboration with industry. In: Handbook of Collaborative Management Research :. SAGE PUBLICATIONS INC, pp. 403-420. ISBN 9781412926249

Alferoff, Catrina and Knights, David (2008) Customer relationship management in call centers : the uneasy process of re(form)ing the subject through the ‘people-by-numbers’ approach. Information and Organization, 18 (1). pp. 29-50. ISSN 1471-7727

Leyshon, Andrew and Signoretta, Paola and Knights, David and Alferoff, Catrina and Burton, Dawn (2006) Walking with moneylenders : The ecology of the UK home-collected credit industry. Urban Studies, 43 (1). pp. 161-186. ISSN 0042-0980

Burton, Dawn and Knights, David and Leyshon, Andrew and Alferoff, Catrina and Signoretta, Paola (2005) Consumption denied? : The decline of industrial branch insurance. Journal of Consumer Culture, 5 (2). pp. 181-205. ISSN 1469-5405

Leyshon, Andrew and Burton, Dawn and Knights, David and Alferoff, Catrina and Signoretta, Paola (2004) Towards an ecology of retail financial services : Understanding the persistence of door-to-door credit and insurance providers. Environment and Planning A, 36 (4). pp. 625-645. ISSN 0308-518X

Alferoff, Catrina and Knights, David (2003) We’re all partying here : Target and games, or targets as games in call centre management. In: Art and Aesthetics at Work :. Palgrave Macmillan, pp. 70-92. ISBN 9780333968635