Transforming Last-mile Logistics:Opportunities for more Sustainable Parcel Deliveries

Bates, Oliver Emile Glaves and Friday, Adrian John and Allen, Julian and Cherrett, Tom and McLeod, Fraser and Bektas, Tolga and Nguyen, ThuBa and Piecyk, Maja and Piotrowska, Marzena and Wise, Sarah and Davies, Nigel Andrew Justin (2018) Transforming Last-mile Logistics:Opportunities for more Sustainable Parcel Deliveries. In: CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. ACM, New York. ISBN 9781450356206

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Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.

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15 Dec 2017 09:28
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15 Sep 2023 04:56