Label-checking strategies to adapt behaviour to design

Smith-Spark, James H. and Katz, Hillary B. and Marchant, Alexander and Wilcockson, Thomas (2015) Label-checking strategies to adapt behaviour to design. In: ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015 :. ACM, New York. ISBN 9781450336123

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Despite robust quality control procedures, labelling errors on fresh produce are estimated to cost the UK supermarket industry approximately £50million pounds per year in product recalls and wastage. Changing the format of the labels themselves is not a viable option. Instead, the challenge is to change or guide human operatives' behaviour so that label printing errors do not go undetected during quality control procedures. To this end, a simulated label checking task was presented to naïve participants to compare more systematic and strategic methods of label checking. Two conditions in which behaviour was computer-led were compared with a control condition in which checkers adopted their own idiosyncratic checking method. The data indicate that the two computer-led approaches resulted in improved levels of accuracy. Pushing label checkers towards a more systematic approach would appear to be effective in reducing undetected label errors, and could lead potentially to significant financial savings and reduced environmental wastage in the fresh produce industry.

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© ACM, 2015. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in ECCE '15 Proceedings of the European Conference on Cognitive Ergonomics 2015
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04 Apr 2016 09:18
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07 Mar 2024 00:11