Models and patterns of trust

Knowles, Bran and Rouncefield, Mark and Harding, Michael and Davies, Nigel and Blair, Lynne and Hannon, James and Walden, John and Wang, Ding (2015) Models and patterns of trust. In: CSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing :. ACM, New York, pp. 328-338. ISBN 9781450329224

Abstract

As in all collaborative work, trust is a vital ingredient of successful computer supported cooperative work, yet there is little in the way of design principles to help practitioners develop systems that foster trust. To address this gap, we present a set of design patterns, based on our experience designing systems with the explicit intention of increasing trust between stakeholders. We contextualize these patterns by describing our own learning process, from the development, testing and refinement of a trust model, to our realization that the insights we gained along the way were most usefully expressed through design patterns. In addition to a set of patterns for trust, this paper seeks to demonstrate of the value of patterns as a means of communicating the nuances revealed through ethnographic investigation.