Answering difficult questions

Ablett, Jan and Dunleavy, Lesley and Nowlan, Jane (2005) Answering difficult questions. European Journal of Palliative Care, 12 (1). pp. 16-17. ISSN 1352-2779

Abstract

The ability to communicate well is an essential skill for all those involved in caring professions. A workshop on communication skills, specifically answering difficult questions, was developed in response to requests from care staff in residential and nursing homes for further training in working with patients and their families. It was provided by two members of an integrated multiprofessional palliative care team and by a member of the multidisciplinary older adult team who all work across both community and hospital settings.