Analysing change in an Accident and Emergency Department : organizational routines as ongoing and emergent sociomaterial accomplishments

Crump, Norman and Latham, Yvonne (2012) Analysing change in an Accident and Emergency Department : organizational routines as ongoing and emergent sociomaterial accomplishments. New Technology, Work and Employment, 27 (1). pp. 52-64. ISSN 0268-1072

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Abstract

Bringing together insights from Science and Technology Studies and Organization Studies this paper provides a multi-level analysis of a planned change initiative. Focusing on different layers of this change the emergent ambiguities, multiplicities and tensions are explored serving to highlight the ‘backstage complexities’ often hidden by the ‘front stage slickness’ (Moser and Law, 1999) of organizational routines.