Competing interpretations of computer supported co-operative work.

Hayes, Niall and Walsham, Geoff (2000) Competing interpretations of computer supported co-operative work. Organization, 7 (1). pp. 49-67. ISSN 1350-5084

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Abstract

This paper will investigate the competing discourses between empowerment and control that surrounded the use of Lotus Notes in the UK selling division of a pharmaceuticals company called Compound UK. We will suggest that managing and using Notes in Compound UK was itself a rhetorical accomplishment, and that by focusing on rhetoric we can illuminate some of the contradictions that surround the management and use of the technology. We will also show how the political and normative context is deeply implicated in the reproduction of these competing interpretations. Finally, we will suggest that the introduction of the discourse of empowerment is implicated in changes in the work practices in Compound UK, at least to a minimal degree.

Item Type:
Journal Article
Journal or Publication Title:
Organization
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1400/1400
Subjects:
?? control • cscw • empowerment • ethnography • rhetoricgeneral business,management and accountingstrategy and managementmanagement of technology and innovationbusiness, management and accounting(all)hb economic theorydiscipline-based research ??
ID Code:
26154
Deposited By:
Deposited On:
23 Mar 2009 15:25
Refereed?:
Yes
Published?:
Published
Last Modified:
16 Jul 2024 08:28