Complicating utopian and dystopian views of automation: An investigation of the work and knowledge involved in call centre offshoring.

Devadoss, Paul R. and Chiasson, Mike (2008) Complicating utopian and dystopian views of automation: An investigation of the work and knowledge involved in call centre offshoring. In: IFIP 8.2 Working Conference, 2008-08-01.

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Item Type: Contribution to Conference (Paper)
Journal or Publication Title: IFIP 8.2 Working Conference
Uncontrolled Keywords: /dk/atira/pure/researchoutput/libraryofcongress/hb
Subjects:
Departments: Lancaster University Management School > Management Science
ID Code: 26033
Deposited By: Dr Paul R Devadoss
Deposited On: 24 Mar 2009 10:17
Refereed?: No
Published?: Published
Last Modified: 15 Sep 2019 23:42
URI: https://eprints.lancs.ac.uk/id/eprint/26033

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