Metaphors for Good Digital Identities

Snooks, Kim and Williams, Ros and Richards, Daniel (2025) Metaphors for Good Digital Identities. In: DIS '25: Proceedings of the 2025 ACM Designing Interactive Systems Conference :. ACM, New York, pp. 3062-3081. ISBN 9798400714856

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Abstract

Digital identities are often discussed or explained as digital versions of physical documents such as passports. This metaphor tends to ignore, intentionally or not, the social challenges associated with real-world implementation of these technologies. This paper presents eight alternative metaphors for “good" digital identities which are derived from a 12-month Research-through-Design process. This process is presented as an annotated portfolio showcasing insights from a variety of design activities and stakeholder engagements, including design sprints, workshops, an artist residency and an exhibition, with the metaphors operating as “meta-annotations" on the portfolio. The eight metaphors intend to provoke and enable wider conversation with various stakeholders including academics, non-profits, industry professionals and policy makers about what “good" digital identities might mean, by focusing on societal rather than common technical concerns.