Clients' activities at the design front-end

Tzortzopoulos, Patricia and Cooper, Rachel and Chan, Paul and Kagioglou, Mike (2006) Clients' activities at the design front-end. Design Studies, 27 (6). pp. 657-683. ISSN 0142-694X

Abstract

This paper describes a study analysing the front-end of the design process for primary healthcare facilities in the UK. A case study approach was used to gain a detailed understanding of the clients' activities at the front-end of the design process. The research identified the process undertaken to define new requirements, the difficulties faced by the various parties involved and the impact these had at the front-end. The findings have implications for managing requirements with novice construction clients.