Inclusive Programme Review : Service design application to student experience

Newton, Radka (2024) Inclusive Programme Review : Service design application to student experience. In: UX in Education - Challenges and Opportunities, 2024-09-17 - 2024-09-17, Manchester University.

Abstract

The Inclusive Programme Review method that has been developed as a service design approach to holistic understanding of student experience during their University degree programme. The innovative practice presented in this paper is based on a scholarship project Investigation into service design approach to the annual programme review practices (2018 – 2022) that was run as an iterative participatory action research project across three UK Universities with over 100 participants from a range of Higher Education degree programmes. The method facilitates an enriched understanding of student learning journeys through University degree programmes taking into consideration their emotions, dreams, frustrations and fears.