Inclusive Programme Review : Service design application to student experience

Newton, Radka (2024) Inclusive Programme Review : Service design application to student experience. In: UX in Education - Challenges and Opportunities, 2024-09-17 - 2024-09-17, Manchester University.

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Abstract

The Inclusive Programme Review method that has been developed as a service design approach to holistic understanding of student experience during their University degree programme. The innovative practice presented in this paper is based on a scholarship project Investigation into service design approach to the annual programme review practices (2018 – 2022) that was run as an iterative participatory action research project across three UK Universities with over 100 participants from a range of Higher Education degree programmes. The method facilitates an enriched understanding of student learning journeys through University degree programmes taking into consideration their emotions, dreams, frustrations and fears.

Item Type:
Contribution to Conference (Paper)
Journal or Publication Title:
UX in Education - Challenges and Opportunities
Uncontrolled Keywords:
Research Output Funding/yes_internally_funded
Subjects:
?? service designhuman-centred designprogramme designyes - internally funded ??
ID Code:
224126
Deposited By:
Deposited On:
22 Oct 2024 14:25
Refereed?:
No
Published?:
Published
Last Modified:
22 Oct 2024 14:25