Bahrami, Nasser (2023) Augmented Intelligence in Service Design : Developing an AI-Powered Assistant for Enhanced Efficiency and Big Data Utilisation. In: Blucher Design Proceedings :. Blucher Publishing House, ESP, pp. 222-238.
Full text not available from this repository.Abstract
As emerging technologies continue to shape our world, service designers must navigate the complexities and debates that arise by revising their methods and embracing a mindset of lifelong learning. This article proposes a practical roadmap for developing an AI-powered assistant that can help service designers create more customised solutions, minimise uncertainty, and view data as a catalyst for creativity rather than an obstacle. Augmented intelligence fosters human-machine collaboration and yields positive outcomes that are not achievable independently. However, it is crucial to be prepared before undergoing a paradigm shift.