Hybrid Conceptual Modeling of Social and Socio-Technical Systems within Organizations : A qualitative semi-systematic review

Williams, Richard (2024) Hybrid Conceptual Modeling of Social and Socio-Technical Systems within Organizations : A qualitative semi-systematic review. In: Hybrid Modeling and Simulation : Conceptualizations, Methods, and Applications. Springer Nature, Cham, Switzerland, pp. 47-72. ISBN 9783031600012

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Abstract

An often-overlooked activity within the software engineering of computational models for social and socio-technical systems, is the development of a comprehensive conceptual model [1]. With specific reference to modeling these systems within their organizational environment, we not only have to define the scope of the resultant simulation with respect to actors/technical resources, individual and system-level behaviors/dynamics, environment and abstraction level, but also have to cater for the added challenge of dealing with a variety of qualitative and quantitative data. This intro- duces the need to utilize a number of analytical techniques that are specific to the different types of data and provide complementary views of the complex system, resulting in a Hybrid Conceptual Model. This chapter presents a qualitative semi-systematic literature review of the analytical techniques that have been used in the extant literature for hybrid conceptual modelling of social and socio-technical systems within organizations.