Lessons from one future of work: opportunities to flip the gig economy

Bates, Oliver and Lord, Carolynne and Alter, Hayley and Friday, Adrian and Kirman, Ben (2021) Lessons from one future of work: opportunities to flip the gig economy. IEEE Pervasive Computing, Specia. ISSN 1536-1268 (In Press)

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Abstract

Pervasive technologies are already transforming ``The Future of Work''. Mobile technologies, IoT, and data promise efficient and convenient work `on-demand'. They are convenient too for for platform providers whose clean and efficient interfaces for consumers disrupt marketplaces, offering digitally mediated access to services at a click. These same technologies provide access to work and labour markets whilst undermining promising flexible work and access to sufficient work. The global gig economy is expanding. Increasing numbers of workers see gig economy work as their main form of employment, yet have little voice in the construction of systems on which they depend. We argue that technologists must work with gig workers, policy makers and other stakeholders to address the adverse effects of technologies on gig workers. To better understand relationships between workers and the technologies they use, we describe insights from research carried out with UK cycle couriers. We reflect on technology's role in giving these workers' agency, rights and equity \emph{by design}.

Item Type:
Journal Article
Journal or Publication Title:
IEEE Pervasive Computing
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1700/1706
Subjects:
ID Code:
159645
Deposited By:
Deposited On:
16 Sep 2021 11:10
Refereed?:
Yes
Published?:
In Press
Last Modified:
02 Dec 2021 09:06