Marwa, S and Rand, G K and Keoy, K H and Koh, S C L (2009) Sustaining service excellence in the insurance industry: a Kenyan perspective. International Journal of Value Chain Management, 3 (3). pp. 288-301.
Full text not available from this repository.| Item Type: | Article |
|---|---|
| Journal or Publication Title: | International Journal of Value Chain Management |
| Subjects: | UNSPECIFIED |
| Departments: | Lancaster University Management School > Management Science |
| ID Code: | 45459 |
| Deposited By: | ep_importer_pure |
| Deposited On: | 11 Jul 2011 19:32 |
| Refereed?: | Yes |
| Published?: | Published |
| Last Modified: | 26 Jul 2012 19:17 |
| Identification Number: | |
| URI: | http://eprints.lancs.ac.uk/id/eprint/45459 |
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