Hayes, Niall and Walsham, Geoff (2000) Competing interpretations of computer supported co-operative work. Organization, 7 (1). pp. 49-67. ISSN 1350-5084Full text not available from this repository.
This paper will investigate the competing discourses between empowerment and control that surrounded the use of Lotus Notes in the UK selling division of a pharmaceuticals company called Compound UK. We will suggest that managing and using Notes in Compound UK was itself a rhetorical accomplishment, and that by focusing on rhetoric we can illuminate some of the contradictions that surround the management and use of the technology. We will also show how the political and normative context is deeply implicated in the reproduction of these competing interpretations. Finally, we will suggest that the introduction of the discourse of empowerment is implicated in changes in the work practices in Compound UK, at least to a minimal degree.
|Journal or Publication Title:||Organization|
|Uncontrolled Keywords:||control • CSCW • empowerment • ethnography • rhetoric|
|Subjects:||H Social Sciences > HB Economic Theory|
|Departments:||Lancaster University Management School > Organisation, Work & Technology|
|Deposited By:||Dr Niall Hayes|
|Deposited On:||23 Mar 2009 15:25|
|Last Modified:||26 Jul 2012 16:29|
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