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Competing interpretations of computer supported co-operative work.

Hayes, Niall and Walsham, Geoff (2000) Competing interpretations of computer supported co-operative work. Organization, 7 (1). pp. 49-67. ISSN 1350-5084

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Abstract

This paper will investigate the competing discourses between empowerment and control that surrounded the use of Lotus Notes in the UK selling division of a pharmaceuticals company called Compound UK. We will suggest that managing and using Notes in Compound UK was itself a rhetorical accomplishment, and that by focusing on rhetoric we can illuminate some of the contradictions that surround the management and use of the technology. We will also show how the political and normative context is deeply implicated in the reproduction of these competing interpretations. Finally, we will suggest that the introduction of the discourse of empowerment is implicated in changes in the work practices in Compound UK, at least to a minimal degree.

Item Type: Article
Journal or Publication Title: Organization
Uncontrolled Keywords: control • CSCW • empowerment • ethnography • rhetoric
Subjects: H Social Sciences > HB Economic Theory
Departments: Lancaster University Management School > Organisation, Work & Technology
ID Code: 26154
Deposited By: Dr Niall Hayes
Deposited On: 23 Mar 2009 15:25
Refereed?: Yes
Published?: Published
Last Modified: 26 Jul 2012 16:29
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/26154

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