Devadoss, Paul R. and Chiasson, Mike (2008) Complicating utopian and dystopian views of automation: An investigation of the work and knowledge involved in call centre offshoring. In: IFIP 8.2 Working Conference, 2008-08-01, Toronto, Canada.
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| PDF (UtopianDystopianCallCenters.pdf) Download (147Kb) | Preview |
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Journal or Publication Title: | IFIP 8.2 Working Conference |
| Subjects: | H Social Sciences > HB Economic Theory |
| Departments: | Lancaster University Management School > Management Science |
| ID Code: | 26033 |
| Deposited By: | Dr Paul R Devadoss |
| Deposited On: | 24 Mar 2009 10:17 |
| Refereed?: | No |
| Published?: | Published |
| Last Modified: | 27 Jul 2012 02:02 |
| Identification Number: | |
| URI: | http://eprints.lancs.ac.uk/id/eprint/26033 |
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