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Complicating utopian and dystopian views of automation: An investigation of the work and knowledge involved in call centre offshoring.

Devadoss, Paul R. and Chiasson, Mike (2008) Complicating utopian and dystopian views of automation: An investigation of the work and knowledge involved in call centre offshoring. In: IFIP 8.2 Working Conference, 2008-08-01, Toronto, Canada.

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    Item Type: Conference or Workshop Item (Paper)
    Journal or Publication Title: IFIP 8.2 Working Conference
    Subjects: H Social Sciences > HB Economic Theory
    Departments: Lancaster University Management School > Management Science
    ID Code: 26033
    Deposited By: Dr Paul R Devadoss
    Deposited On: 24 Mar 2009 10:17
    Refereed?: No
    Published?: Published
    Last Modified: 09 Apr 2014 20:51
    Identification Number:
    URI: http://eprints.lancs.ac.uk/id/eprint/26033

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