Items where Author is "Tsoukatos, E"

Journal Article

Tsoukatos, E and Rand, G K (2007) Cultural influences on service quality and customer satisfaction: evidence from Greek insurance. Managing Service Quality, 17 (4). pp. 467-485. ISSN 0960-4529

Tsoukatos, E and Rand, G K (2006) Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance. Managing Service Quality, 16 (5). pp. 501-519. ISSN 0960-4529

Tsoukatos, E and Marwa, S and Rand, G K (2004) Quality improvement in the Greek and Kenyan insurance industries. Archives of Economic History, 16 (2). pp. 93-115. ISSN 1108-7005

Monograph

Tsoukatos, E and Rand, G K (2006) Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance. Working Paper. The Department of Management Science, Lancaster University.

Tsoukatos, E and Marwa, S and Rand, G K (2004) Diagnosis and improvement of service quality in the insurance industries of Greece and Kenya. Working Paper. The Department of Management Science, Lancaster University.