Items where Author is "Laing, Angus Wallace"

Journal Article

Keeling, Debbie Isobel and de Ruyter, K and Keeling, K and Laing, Angus Wallace (2021) How value co-creation and co-destruction unfolds : A longitudinal perspective on dialogic engagement in health services interactions. Journal of the Academy of Marketing Science, 49. pp. 236-257. ISSN 0092-0703

Laing, Angus Wallace (2019) Technology Push without a Patient Pull : Examining Digital Unengagement (DU) with Online Health Services. European Journal of Marketing, 53 (9). pp. 1701-1732. ISSN 0309-0566

Keeling, Debbie Isobel and Laing, Angus Wallace and de Ruyter, Ko (2018) Evolving Roles and Structures of Triadic Engagement in Healthcare. Journal of Service Management, 29 (3). pp. 352-377.

Keeling, Debbie Isobel and Laing, Angus Wallace and Newholm, Terry (2015) Health communities as permissible space : supporting negotiation to challenge asymmetries. Psychology and Marketing, 32 (3). pp. 303-318. ISSN 0742-6046

Laing, Angus Wallace and Hogg, Gillian (2008) Re-conceptualising the professional service encounter : information empowered consumers and service relationships. Journal of Customer Behaviour, 7 (4). pp. 333-336. ISSN 1475-3928

Laing, Angus Wallace and Newholm, Terry and Hogg, Gillian (2005) Regulating in the information society. Consumer Policy Review, 16 (6). pp. 122-128.

Laing, Angus Wallace and Newholm, Terry and Hogg, Gillian (2005) Crisis of Confidence : Re-Narrating the Consumer-Professional Discourse. Advances in Consumer Research, 32. pp. 514-521. ISSN 0915-5524

Laing, Angus Wallace and Harris, Fiona and Mekonnen, A. (2004) Deconstructing Affinity Relationships : Consumers and Affinity Marketing. Journal of Customer Behaviour, 3 (2). pp. 215-228. ISSN 1475-3928

Hogg, Gillian and Laing, Angus Wallace and Newholm, Terry (2004) Talking Together : Consumer Communities and Health Care. Advances in Consumer Research, 31. pp. 67-73. ISSN 0915-5524

Laing, Angus Wallace and Brown, Alison J. (1997) Consumer behaviour and the purchasing of dental services : Influences on selection and evaluation of health care services. International Journal of Nonprofit and Voluntary Sector Marketing, 2 (4). pp. 342-352. ISSN 1465-4520

Laing, Angus Wallace and Galbraith, A. (1997) Matching structure and strategy : Towards a market orientation in health care. International Journal of Nonprofit and Voluntary Sector Marketing, 2 (2). pp. 114-124. ISSN 1465-4520

Report

Laing, Angus Wallace and Lian, P.C.S. (2000) Inter-Organisational Relationships in Professional Services : Towards a Typology of Inter-Organisational Relationships. [Report]