Items where Author is "Keiningham, Timothy L."

Journal Article

Keiningham, Timothy L. and Aksoy, Lerzan and Bruce, Helen and Cadet, Fabienne and Clennell, Natasha and Hodgkinson, Ian R and Kearney, Treasa (2020) Customer Experience Driven Business Model Innovation. Journal of Business Research, 116. pp. 431-440. ISSN 0148-2963

Keiningham, Timothy L. and Ball, Joan and Benoit, Sabine and Bruce, Helen and Buoye, Alexander and Dzenkovska, Julija and Nasr, Linda and Ou, Yi-Chun and Zaki, Mohammed (2017) The Interplay of Customer Experience and Commitment. Journal of Services Marketing, 31 (2). pp. 148-160.