Items where Author is "Hedley, Katie"

Khan, Hina and Hedley, Katie (2015) Implementing Service Excellence to Become a Winning Organisation. In: Marketing in Transition : Scarcity, Globalism, & Sustainability. Developments in Marketing Science: Proceedings of the Academy of Marketing Science ((DMSPAMS)) . Springer, Cham, 464-. ISBN 9783319186863

Khan, Hina and Hedley, Katie (2009) Implementing service excellence to become a winning organisation,. In: Academy of Marketing Science The World Marketing Congress, July, Norway, 2009-07-01 - 2009-07-03.