Items where Author is "Fuoli, Matteo"
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Fuoli, Matteo and Clarke, Isobelle and Wiegand, Viola and Ziezold, Hendrik and Mahlberg, Michaela (2021) Responding Effectively to Customer Feedback on Twitter : A Mixed Methods Study of Webcare Styles. Applied Linguistics, 42 (3). pp. 569-595. ISSN 0142-6001
Fuoli, Matteo and Hart, Christopher James (2018) Trust-building strategies in corporate discourse : An experimental study. Discourse and Society, 29 (5). pp. 514-552. ISSN 0957-9265