Items where Author is "Bonomi Santos, Juliana"

Bonomi Santos, Juliana and Spring, Martin (2015) Are knowledge-intensive business services really co-produced? : overcoming lack of customer participation in KIBS. Industrial Marketing Management, 50. pp. 85-96. ISSN 0019-8501

Spring, Martin and Bonomi Santos, Juliana (2014) Servitization and process interfaces. In: Servitization in industry :. Springer, Switzerland, pp. 263-275. ISBN 9783319069357

Bonomi Santos, Juliana and Spring, Martin (2014) The influence of individuals' expertise on expert services delivery processes. In: 21st European Operations Management Association (EurOMA) Conference, 2014-06-20 - 2014-06-25.

Bonomi Santos, Juliana and Spring, Martin (2013) New service development: managing the dynamic between services and operations resources. International Journal of Operations and Production Management, 33 (7). pp. 800-827. ISSN 0144-3577