Structuring the marketing function in complex professional service organizations

Laing, Angus W. and McKee, Lorna (2000) Structuring the marketing function in complex professional service organizations. European Journal of Marketing, 34 (5/6). pp. 576-597. ISSN 0309-0566

Full text not available from this repository.

Abstract

The organization of the corporate marketing function has attracted increasing attention from marketers in the 1990s. This reflects both the significant conceptual developments in marketing theory and a questioning of the role of the centralized marketing department to organizations operating in post?industrial service economies. Drawing on data from a broader research project into marketing activity in the acute health care sector in the United Kingdom, the paper examines the organizational solutions adopted by self?governing hospitals in managing the marketing function. The core theme to emerge from the research is the imperative for such professional service organizations to facilitate the development of flexible, project focused marketing teams, effectively mirroring the notion of the buying centre, capable of integrating core technical professionals directly into the marketing process. Coupled to this is the notion of marketing professionals having to abdicate ownership, and even dominance, of the corporate marketing process.

Item Type:
Journal Article
Journal or Publication Title:
European Journal of Marketing
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1400/1406
Subjects:
ID Code:
89874
Deposited By:
Deposited On:
24 Jan 2018 15:14
Refereed?:
Yes
Published?:
Published
Last Modified:
22 Oct 2020 04:47