Intelligibility in the Face of Uncertainty

Knowles, Brandin Hanson (2017) Intelligibility in the Face of Uncertainty. In: Designing for Uncertainty in HCI, 2017-05-07, CHI 2017.

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In the context of computing, “trust” is often seen as a logical outcome of designing trustworthy systems—i.e. if the data is accurate, if the system is secure, people ought to trust it. In reality, however, people need evidence of trustworthiness to be able to trust, which means that systems need to be designed to effectively communicate why they are deserving of trust. This is challenging at the best of times, but even more so when systems are dealing with uncertainties. This paper introduces some of the work I have done in the past that relates to this problem, and describes two scenarios where I am hoping to better understand how best to communicate uncertainty to users.

Item Type:
Contribution to Conference (Other)
Journal or Publication Title:
Designing for Uncertainty in HCI
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Deposited On:
17 Oct 2017 12:14
Last Modified:
11 Sep 2023 12:02