Aryana, Bijan and Clemmensen, Torkil and Boks, Casper (2015) Users' participation in requirements gathering for smart phones applications in emerging markets. Universal Access in the Information Society, 14 (2). pp. 265-280. ISSN 1615-5289
Full text not available from this repository.Abstract
This study presents insights from using requirements gathering techniques for country-specific customization of smart phones in two emerging markets, Iran and Turkey. In each country, a group of users participated in requirements gathering sessions that were aimed at developing design ideas for overcoming country-specific usability problems. Using qualitative content analysis, it was found that in each country some specific interaction activities were considered more when participants generated design ideas for country-specific usability problems. It was also found that even for similar usability problems, participants suggested country-specific solutions. Therefore, it is suggested that participation of local users in the design process should not be limited to identification of usability problems, but should also include the problem-solving phase that is usually a phase in design and development processes in which requirements gathering techniques are being used.