Users' participation in requirements gathering for smart phones applications in emerging markets

Aryana, Bijan and Clemmensen, Torkil and Boks, Casper (2015) Users' participation in requirements gathering for smart phones applications in emerging markets. Universal Access in the Information Society, 14 (2). pp. 265-280. ISSN 1615-5289

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Abstract

This study presents insights from using requirements gathering techniques for country-specific customization of smart phones in two emerging markets, Iran and Turkey. In each country, a group of users participated in requirements gathering sessions that were aimed at developing design ideas for overcoming country-specific usability problems. Using qualitative content analysis, it was found that in each country some specific interaction activities were considered more when participants generated design ideas for country-specific usability problems. It was also found that even for similar usability problems, participants suggested country-specific solutions. Therefore, it is suggested that participation of local users in the design process should not be limited to identification of usability problems, but should also include the problem-solving phase that is usually a phase in design and development processes in which requirements gathering techniques are being used.

Item Type:
Journal Article
Journal or Publication Title:
Universal Access in the Information Society
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1700/1709
Subjects:
ID Code:
84057
Deposited By:
Deposited On:
17 Jan 2017 16:12
Refereed?:
Yes
Published?:
Published
Last Modified:
01 Jan 2020 09:18