Using decision support systems to facilitate the social process of knowledge management

Montibeller, Gilberto and Shaw, Duncan and Westcombe, Mark (2006) Using decision support systems to facilitate the social process of knowledge management. Knowledge Management Research and Practice, 4 (2). pp. 125-137. ISSN 1477-8238

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Abstract

The social processes involved in engaging small groups of 3–15 managers in their sharing, organising, acquiring, creating and using knowledge can be supported with software and facilitator assistance. This paper introduces three such systems that we have used as facilitators to support groups of managers in their social process of decision-making by managing knowledge during face-to-face meetings. The systems include Compendium, Group Explorer (with Decision Explorer) and V*I*S*A. We review these systems for group knowledge management where the aim is for better decision-making, and discuss the principles of deploying each in a group meeting.

Item Type:
Journal Article
Journal or Publication Title:
Knowledge Management Research and Practice
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1400/1405
Subjects:
ID Code:
83292
Deposited By:
Deposited On:
30 Nov 2016 09:02
Refereed?:
Yes
Published?:
Published
Last Modified:
01 Sep 2020 03:38