Workplace stress from actual and desired computer-mediated communication use:a multi-method study

Stich, Jeff and Tarafdar, Monideepa and Cooper, Cary Lynn and Stacey, Patrick (2017) Workplace stress from actual and desired computer-mediated communication use:a multi-method study. New Technology, Work and Employment, 32 (1). pp. 84-100. ISSN 0268-1072

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Abstract

The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co-workers preferences. The findings emphasise the importance of considering the individuals’ desired use of CMC media and their subjective appraisals of different media.

Item Type:
Journal Article
Journal or Publication Title:
New Technology, Work and Employment
Additional Information:
This is the peer reviewed version of the following article: Stich, J.-F., Tarafdar, M., Cooper, C. L. and Stacey, P. (2017), Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32: 84–100. doi:10.1111/ntwe.12079 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ntwe.12079/abstract This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/aacsb/disciplinebasedresearch
Subjects:
ID Code:
82987
Deposited By:
Deposited On:
17 Nov 2016 11:22
Refereed?:
Yes
Published?:
Published
Last Modified:
27 Nov 2020 04:14