ICT-based communication events as triggers of stress: a mixed methods study

Reinke, Kathrin and Gerlach, Gisela and Tarafdar, Monideepa and Stock, Ruth M. (2016) ICT-based communication events as triggers of stress: a mixed methods study. In: International Conference on Information Systems (ICIS), 2016, Dublin Proceedings :. AIS Electronic Library, IRL. ISBN 9780996683135

[thumbnail of ICIS_Revision_RiP_ICT_final]
PDF (ICIS_Revision_RiP_ICT_final)
ICIS_Revision_RiP_ICT_final.pdf - Accepted Version
Available under License Creative Commons Attribution-NonCommercial.

Download (278kB)


ICT-based communication brings more flexibility to our lives but likewise can be a source of stress. In this paper, we argue that stress due to ICT-based communication is triggered not only by stable material properties of ICTs but also by characteristics of the usage situation itself. To explore the stress-inducing characteristics of ICT-based communication events, we opt for a developmental mixed methods approach. A qualitative study with 59 participants is used to identify ICT-based communication event stressors. Based on the transactional theory of stress and coping and the qualitative data, we develop hypotheses on how these stressors affect momentary stress levels and cumulate over the course of a day to affect end-of-day stress levels. An ongoing quantitative experience sampling study will be used to test the proposed hypotheses. By adopting an event-based perspective, this paper could help to understand variations of stress due to ICT-based communication across different events.

Item Type:
Contribution in Book/Report/Proceedings
?? ict-based communication eventstechnostressepisodic strainspillover strainmixed methods approach ??
ID Code:
Deposited By:
Deposited On:
04 Oct 2016 07:58
Last Modified:
16 Jul 2024 04:05