Designing with users : Co-design for innovation in emergency technologies

Petersen, Katrina and Buscher, Monika and Kuhnert, Maike and Schneider, Steffen and Pottebaum, Jens (2015) Designing with users : Co-design for innovation in emergency technologies. In: The 12th International Conference on Information Systems for Crisis Response and Management :. ISCRAM, NOR. ISBN 9788271177881

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The ever more pervasive ‘informationalization’ of crisis management and response brings both unprecedented opportunities and challenges. Recent years have seen the emergence of attention to ethical, legal and social issues (ELSI) in the field of Information and Communication Technology. However, disclosing (and addressing) ELSI issues in design is still a challenge because they are inherently relational, arising from interactions between people, the material and design of the artifact, and the context. In this article, we discuss approaches for addressing such ‘deeper’ and ‘wider’ political implications, values and ethical, legal and social implications that arise between practices, people and technology. Based on a case study from the BRIDGE project, which has provided the opportunity for deep engagement with these issues through the concrete exploration and experimentation with technologically augmented practices of emergency response, we present insights from our interdisciplinary work aiming to make design and innovation projects ELSI-aware. Crucially, we have seen in our study a need for a shift from privacy by design towards designing for privacy, collaboration, trust, accessibility, ownership, transparency etc., acknowledging that these are emergent practices that we cannot control by design, but rather that we can help to design for—calling for approaches that allow to make ELSI issues explicit and addressable in design-time.

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Contribution in Book/Report/Proceedings
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Published in ISCRAM Proceedings
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25 Nov 2015 11:18
Last Modified:
18 Feb 2024 01:34