Designing emotion-centred product service systems:the case of a cancer care facility

Stacey, Patrick and Tether, Bruce (2015) Designing emotion-centred product service systems:the case of a cancer care facility. Design Studies, 40. pp. 85-118. ISSN 0142-694X

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Abstract

Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.

Item Type:
Journal Article
Journal or Publication Title:
Design Studies
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/2200/2216
Subjects:
ID Code:
73619
Deposited By:
Deposited On:
18 Jun 2015 04:36
Refereed?:
Yes
Published?:
Published
Last Modified:
26 Aug 2020 00:45