The value of extended framework of TAM in the electronic government services

Cegarro-Navarro, J.G. and Martinez-Caro, Eva and Moreno-Cegarra, Jose-Luis and Eldridge, Stephen (2014) The value of extended framework of TAM in the electronic government services. Electronic Journal of Knowledge Management, 12 (1). pp. 14-24. ISSN 1479-4411

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Abstract

Spanish City Halls are making a great effort to develop citizen-targeted online services in an attempt to enhance their effectiveness and reduce expenses. Hence, citizens’ engagement is essential for the adoption of e-Government services. In this research, an extended Technology Acceptance Model (TAM) is developed to test citizen engagement towards online e-Government services from a sample of 307 citizens who used the benefits adviser tool within a Spanish City Hall. To achieve this goal, a structuring equation model is developed and tested to confirm the explanatory power of attitude towards a technology on citizen engagement. The results obtained suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect users’ citizen engagement. This study also reveals a general support for attitude towards a technology as a determinant of citizen engagement in e-Government services. The implications of the findings are discussed and useful insights are provided on what policy to follow to establish the appropriate conditions to build citizens’ engagement intent.

Item Type:
Journal Article
Journal or Publication Title:
Electronic Journal of Knowledge Management
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/aacsb/contributionstopractice
Subjects:
ID Code:
73556
Deposited By:
Deposited On:
14 Apr 2015 11:44
Refereed?:
Yes
Published?:
Published
Last Modified:
17 Mar 2020 05:09