Friday, Derek and Ntayi, Joseph M. and Muhwezi, Moses and Eyaa, Sarah and Tukamuhabwa Rwakira, Benjamin (2012) Collaboration arrangements, internet technologies and physical distribution service quality. Universal Journal of Management and Social Sciences, 2 (6). pp. 51-71.
Full text not available from this repository.Abstract
The paradigm shift from traditional collaborations to E-collaborations is due to the continued developments in internet enabled communication technologies and globalization trends that have complicated supply chain management operations. Because of the dynamic environment and the need for firms to remain competitive, this study focused on establishing the significance of introducing internet technologies to increase the effect of collaboration arrangements on physical distribution service quality. Data was collected from 270 manufacturers and distributors in Kampala District and analysed using SPSS. The findings revealed that Internet technologies have a more significant relationship on collaboration arrangements than Physical Distribution Service Quality. The study also makes numerous contributions through identification of the internet technologies as an intervening variable and also provides practical implications on how to apply internet technologies in collaboration arrangements to improve PDSQ in Uganda’s’ beverage industry.