Service triads : a research agenda for buyer–supplier–customer triads in business services

Wynstra, Finn and Spring, Martin and Schoenherr, Tobias (2015) Service triads : a research agenda for buyer–supplier–customer triads in business services. Journal of Operations Management, 35. pp. 1-20. ISSN 0272-6963

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Service triads, in which a buyer contracts with a supplier to deliver services directly to the buyer's customer, represent an emerging business model. This special issue is dedicated to this theme. To set the context, in this lead article, we first define service triads, both as a phenomenon and a research topic. We then provide a review of different strands of existing research and various theoretical frameworks that can inform our study of service triads. This culminates in an outline of a research agenda that can guide future study. As such, this paper not only introduces the articles in the special issue, but is also intended as a point of reference and motivation for further work on service triads, and on triads in general.

Item Type:
Journal Article
Journal or Publication Title:
Journal of Operations Management
Additional Information:
This is the author’s version of a work that was accepted for publication in Journal of Operations Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Journal of Operations Management, 35, 2015 DOI: 10.1016/j.jom.2014.10.002
Uncontrolled Keywords:
?? service triadsservicesnetworksresearch agendabuyer–supplier–customer triadsempirical researchstrategy and managementmanagement science and operations researchindustrial and manufacturing engineeringcomputer science applications ??
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Deposited On:
11 Nov 2014 13:36
Last Modified:
31 Dec 2023 00:32