At home with users:a comparative view of Living Labs

Ley, Benedikt and Ogonowski, Corinna and Mu, Mu and Hess, Jan and Race, Nicholas and Randall, David and Rouncefield, Mark and Wulf, Volker (2015) At home with users:a comparative view of Living Labs. Interacting with Computers, 27 (1). pp. 21-35. ISSN 0953-5438

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Abstract

Living Labs provide a ‘human-centric’ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.

Item Type:
Journal Article
Journal or Publication Title:
Interacting with Computers
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1700/1709
Subjects:
ID Code:
70517
Deposited By:
Deposited On:
22 Aug 2014 08:25
Refereed?:
Yes
Published?:
Published
Last Modified:
01 Jul 2020 01:46