Servitization and process interfaces

Spring, Martin and Bonomi Santos, Juliana (2014) Servitization and process interfaces. In: Servitization in industry. Springer, Switzerland, pp. 263-275. ISBN 9783319069357

Full text not available from this repository.

Abstract

We examine servitization in terms of process interfaces. Concepts are drawn from modularity theory to examine how the concept of interfaces can be applied to service settings. Based on this we examine how process interfaces change as we move from a basic product sale model to a result-oriented PSS. It is argued that close attention to process interfaces is an important way to attenuate complexity that may arise from servitization.

Item Type:
Contribution in Book/Report/Proceedings
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/aacsb/disciplinebasedresearch
Subjects:
ID Code:
70049
Deposited By:
Deposited On:
22 Jul 2014 07:59
Refereed?:
No
Published?:
Published
Last Modified:
13 Jan 2020 12:06