From innovative I.S. strategy to customer value:the roles of innovative business orientation, CIO leadership and organizational climate (Equal contribution)

Chen, Daniel and Preston, David and Tarafdar, Monideepa (2015) From innovative I.S. strategy to customer value:the roles of innovative business orientation, CIO leadership and organizational climate (Equal contribution). Data Base for Advances in Information Systems, 46 (2). pp. 8-29. ISSN 1532-0936

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Abstract

While information systems (IS) have traditionally been used primarily for firm-wide operational efficiency, emerging theoretical perspectives have shifted scholarly focus to IS as a force that can drive value through business innovation. This study examines how IS strategy creates customer value through an innovative business orientation and how IS leadership and the organizational context can influence the relationship between innovative IS and business strategies. Integrating several research streams under the umbrella of the IS strategic management literature, we develop and empirically validate a research model based on confirmatory analysis and structural equation modeling applied to survey data collected from senior IS executives in 165 organizations based in the United States and India. Our results suggest that organizations that have an innovative IS strategy are well positioned to engage in business innovation, which in turn yields greater customer value. Furthermore, we find that strong IS leadership and a creative organizational climate enhance the relationship between an innovative IS strategy and innovative business orientation.

Item Type:
Journal Article
Journal or Publication Title:
Data Base for Advances in Information Systems
Additional Information:
© ACM, 2015. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in ACM SIGMIS Database, 46, 2, 2015 http://doi.acm.org/10.1145/2795618.2795620
Uncontrolled Keywords:
/dk/atira/pure/subjectarea/asjc/1700
Subjects:
ID Code:
69721
Deposited By:
Deposited On:
26 Jun 2014 11:37
Refereed?:
Yes
Published?:
Published
Last Modified:
06 Aug 2020 02:27