Designing interactive systems to encourage empathy between users

Coulton, Paul and Huck, Jonny and Hudson-Smith, Andrew and Ralph, Barthel and Mavros, Panagiotis and Roberts, Jennifer and Powell, Phillip (2014) Designing interactive systems to encourage empathy between users. In: DIS Companion '14 Proceedings of the 2014 companion publication on Designing interactive systems. ACM, CAN, pp. 13-16. ISBN 9781450329033

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An oft-cited criticism of our increasingly online world is that text based communications still dominate, offering limited opportunity for the development of empathy between users and possibly encouraging more critical and confrontational interactions. Whilst there are a wide range of design methods that enable designers to develop empathy for the potential users of their products or services, there are none aimed at helping designers to create systems that actively encourage the development of empathy between those users. In this research we discuss why we believe there is a need to design systems that facilitate empathy and how designers may approach such a challenge, using the example of a digital prayer candle system developed with a church community.

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29 May 2014 07:52
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21 Nov 2022 15:28