Designing emotion-centred product service systems:the case of a cancer care facility

Stacey, Patrick and Tether, Bruce (2014) Designing emotion-centred product service systems:the case of a cancer care facility. Working Paper. Lancaster University, Lancaster.

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Abstract

Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.

Item Type:
Monograph (Working Paper)
Subjects:
ID Code:
69457
Deposited By:
Deposited On:
20 May 2014 08:13
Refereed?:
No
Published?:
Published
Last Modified:
03 Jul 2020 07:03