Salinas, Lara and Weise, Sebastian and Pollastri, Serena (2014) Transforming the planning process - challenges for the service designer. In: Proceedings of ServDes 2014 :. UNSPECIFIED. (Submitted)
Full text not available from this repository.Abstract
This paper focuses on the public consultation process for planning applications which have an effect on physical changes to urban settlements. We draw on experiences from project work undertaken on the planning system in Liverpool (UK). We discuss the process as it is, criticise the current limitations in regard to public engagement on planning applications, and develop advise to service designers who want to work within such an existing institutional setup. In particular we caution service designers to be aware of issues related to access to open data, the difficulties in managing expectations of actors, and the importance to understand one’s own perceptual biases. We suggest that more research is required on understanding suitable service design approaches to break up existing institutional practices in urban planning.