Tu, Qiang and Tarafdar, Monideepa and Ragu-Nathan, T. S. and Ragu-Nathan, Bhanu S. (2008) Improving end-user satisfaction through technostress prevention : some empirical evidences. In: Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada, August 14-17, 2008. :. AIS Electronic Library.
Full text not available from this repository.Abstract
Emerging information and communication technologies (ICTs) make it possible for many business end-users to get connected anytime, anywhere. While the pervasive new ICTs have the potential to offer significant end-user performance gains, they also bring some negative side effects such as technostress: a cognitive reaction that an individual experiences when he or she is unable to cope with or adapt to new ICT. Given the importance of end-user satisfaction (EUS) to system success, this paper attempts to explore the impact of a set of technostress creators on EUS, and the effect of some technostress inhibiting mechanisms (e.g. end-user training, end-user help-desk and end-user involvement) on alleviating the negative impact of technostress on EUS. Empirical data were collected through questionnaire survey to help answer the research question.