Improving end-user satisfaction through technostress prevention:some empirical evidences

Tu, Qiang and Tarafdar, Monideepa and Ragu-Nathan, T. S. and Ragu-Nathan, Bhanu S. (2008) Improving end-user satisfaction through technostress prevention:some empirical evidences. In: Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada, August 14-17, 2008. AIS Electronic Library.

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Emerging information and communication technologies (ICTs) make it possible for many business end-users to get connected anytime, anywhere. While the pervasive new ICTs have the potential to offer significant end-user performance gains, they also bring some negative side effects such as technostress: a cognitive reaction that an individual experiences when he or she is unable to cope with or adapt to new ICT. Given the importance of end-user satisfaction (EUS) to system success, this paper attempts to explore the impact of a set of technostress creators on EUS, and the effect of some technostress inhibiting mechanisms (e.g. end-user training, end-user help-desk and end-user involvement) on alleviating the negative impact of technostress on EUS. Empirical data were collected through questionnaire survey to help answer the research question.

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08 Oct 2013 15:29
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12 Sep 2023 01:45